Tour Philosophy
To protect the privacy of our guests while using the Spa, we provide tours through our facility for Spa guests only.
Appointments
A Spa Concierge will coordinate a spa experience specifically for your needs.
Customer Requests
You may request a specific gender or person for your Massage Therapist and/or Aesthetician while booking an appointment.
Shaving
Shaving is not recommended before a body treatment or massage. If you choose to shave, please shave at least eight hours prior to your service.
Health Concerns and Comfort Level
Please notify the Spa concierge before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible Spa Treatment or Therapy for you. If there is anything you would like us to address, please inform the concierge or service provider.
What to Wear During a Treatment
It is recommended during a body treatment or massage that those treatments are enjoyed without clothing, although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.
Guest Timeliness
We ask that you arrive 30 minutes prior to your scheduled appointment time, allowing you to enjoy the amenities and facilities.
Waxing
Sun exposure is not recommended before or after any waxing service.
Spa and Salon Age Requirements
You must be 18 years of age to receive a massage service at our spa. Guests must be 21 years of age to use the grotto facilities.
Spa and Salon Payment
We accept all major credit cards, cash and gift certificates purchased through the hotel. Registered hotel guests have the option to charge to their room.
Cancellation Policy
If you need to cancel or reschedule your appointment, please do so 24 hours or more in advance to avoid being charged the full price of your service or one of the following Reschedule Fees:
50 min Massage- $35
80 min Massage- $45
30 min Facial- $20
50/60 min Facial- $35
80 min Facial- $50
Ultimate Zen- $60
Mani- $25
Pedi- $25
Mani/Pedi- $40
Soothe Body Glow- $45
